Field service management is all set to reach the heights of excellence through AI technology in 2021. An operation manager no longer needs to go through various details manually.
Features of service management software can provide you following automated data –
- Work schedule of employees
- Client grievances
- Pending orders
- The dispute between dispatchers and technicians, etc.
You can come to work and drink your morning coffee while browsing through a single software. You won’t need to go through a massive pile of files and emails in your inbox. That way, you can channel all your time and energy towards other productive tasks.
Let us understand the beneficial capabilities of service management software for your business.
Basic Service Management
The benefit of field service management software starts with managing your primary business aspects like the contracts, appointments, and service level. Now, you don’t need to keep various records in soft copy or hard copy format. The software will compact the whole bunch for you. Once these essential service utilities are sorted out, you can concentrate on another significant aspect of your business that needs your attention.
Field service management will also help you enhance:
- Your service delivery
- The technique of doing business
- Customer retention
- Better on the job training of employees
Coordination & Optimization
Service management capabilities depend on how you manage your team, tools, and departments. You need a robust system that can optimize this ongoing coordination most simply. The appointments booked, and the available team should be an ideal balance between demand and supply. Field management software optimizes the system’s schedule according to the changing needs.
These real-time updates save you the headache of managing a surge in appointments. Apart from the appointments, the software also manages your logistics and inventory. It can forecast the upcoming requirements.
Client Data Maintenance
A proper record of the client’s history is inevitable for all kinds of businesses. But field service management companies need to manage their client’s data more than any other industry. If any of your employee leaves, retires, or changes location, they take the client’s details as well. This happens in a case where you haven’t preserved the data of your customers.
On the other hand, maintaining a record of the order, technical instructions, and other general preferences will empower you to serve your customers with the consistency of service quality. There are unique features of service management software that serves this purpose.
Customer Delight Base
The competition is increasing. Now, to provide services to the customer is not the only guarantee of customer retention. The new players in the market can reduce their price for better quality services to make their hold. However, you can win the game through your creativity. It’s important to delight your clients sometimes.
Surprise them with the improved efficiency of service. Provide them knowledge for better maintenance of their utilities. To help you with this kind of automated customer delight base is a significant advantage of management software. Otherwise, you will need to engage a lot of back-office workforces.
GPS Route Guidance
Automated route planning through GPS is one of those features of service management software that managers find most useful on a day-to-day basis. It saves the time and fuel of your field staff by guiding them through the best possible route. It shows the shortest path as well as a way with less traffic.
Your team will now be answerable for their time and fuel cost. Moreover, you will be able to assign the technicians to a job nearest to them. As you will also be able to track them live through GPS.